Wonky computer problems this week. It’s all about our internet provider.
A couple of years ago, when we decided to do away with cable tv, our phone service provider offered us a great deal to get DSL from them. We realized that our internet would move a little slower than our previous higher speed connection, but that was not a deal breaker to us. Saving money was what we were after.
Well it was more than a little slower, but faster than dial up at least. We’ve had problems with it, off and on (but worse lately). Jim’s had to call for them to reset our router (or some such thing). Anyhow, at one point he was told by a tech person that we were at the “end of the line” of our phone company – meaning that about a half mile down the road it switches to another phone service – and we are really too far to be on their DSL. Still, it wasn’t a big deal…just slower internet.
Fast forward to Netflix. We’ve gotten Netflix in the past and enjoyed picking out movies, especially during the winter when business is slower and we have more time to sit and enjoy a movie. It’s better than what’s on tv. Earlier this year, I put Netflix on hold because we weren’t watching as many movies and didn’t want to keep paying for something we wouldn’t be using, especially since they were upping their prices. In the mean time, Jim thought that we should get something so that we could stream those Netflix movies.
Fast forward to Best Buy. Jim and I were out Christmas shopping earlier this week and stopped at Best Buy. We were debating about gifts for our kids. Couldn’t decide. So, we ended up buying ourselves a blu-ray player (that would do Netflix) and all that goes with it, including having a Geek Squad guy come over and set it up (that part was part of a special deal they were running). It was all going to be much easier than the time and frustration that Jim was facing doing the work himself (which was why he had been putting it off for so long). The next day the little Geek Squad car pulls in and the guy sets up the router and our blu-ray player so that he can get us to where we could set our Netflix up.
Fast forward to slow internet connection. He tried. He really did. The thing would not update because of our slow internet connection and we couldn’t get Netflix until the thing updated. When I looked at our last phone bill, I saw that we are paying way more for our internet than we had been (promotional deal ended). I even called the phone company and they very politely (I’m serious – great customer service) told me that, indeed, we are at the end of the line and there would more than likely never be any upgrades. I got back on our former cable company’s website and signed back up for their internet service.
Self-installation. We’ll see how that goes. For some reason, simple things are never as simple as they’re supposed to be.